Shipping policy
At Core Jewel Supply, we understand that shipping is part of the purchasing experience—not an afterthought. Household products such as sofa covers, rugs, and storage boxes need to arrive safely and in a condition suitable for immediate inspection and use.
This Shipping Policy explains our shipping charges, processing practices, delivery expectations, and procedures for shipping-related problems.
1. Shipping Charges
Our standard shipping rates are:
Orders of $10.00 or more: Free shipping
Orders under $10.00: $5.99 shipping fee
Applicable shipping charges will be presented during the checkout process before the order is finalized.
2. Order Processing
Orders are generally reviewed and prepared for shipment after payment authorization or confirmation.
Processing time may vary depending on:
- Product availability;
- Order volume;
- Weekends and holidays;
- Payment verification;
- Address verification;
- Warehouse or fulfillment conditions; and
- Unexpected operational circumstances.
Processing time and transit time are separate periods.
3. Delivery Estimates
Any delivery estimate shown at checkout or elsewhere on the website is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.
Actual delivery may be affected by:
- Carrier delays;
- Weather;
- Natural disasters;
- Transportation disruptions;
- Incorrect addresses;
- Remote delivery locations;
- Holidays;
- High-volume shipping periods;
- Customs or governmental procedures where applicable; and
- Events outside our reasonable control.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
Before submitting an order, customers should verify:
- Street number;
- Street name;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP code; and
- Any other information necessary for delivery.
If you discover an address error, contact [email protected] as quickly as possible.
We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been transferred to a carrier.
5. Tracking
When tracking information is available, it may be provided through the applicable carrier or order-management system.
Tracking information may take some time to become active after the package is transferred to the carrier.
A tracking status of "label created" does not necessarily mean that the package has completed carrier processing.
6. Delivery of Household Products
Rugs, sofa covers, and storage boxes can vary significantly in size and packaging configuration.
Customers should inspect delivered packages promptly for visible damage.
For larger or rolled products, customers should handle packaging carefully and avoid cutting deeply into protective wrapping because sharp tools may damage the merchandise inside.
7. Damaged Packages
If a package appears visibly damaged when delivered, customers should, when practical:
- Photograph the exterior packaging;
- Photograph any visible damage;
- Retain the packaging;
- Inspect the merchandise promptly; and
- Contact us at [email protected].
We will review the circumstances and determine an appropriate resolution.
8. Damaged Merchandise
If the product itself arrives damaged, please contact us as soon as reasonably possible.
Please include:
- Order number;
- Product name;
- Description of damage;
- Photographs of the product;
- Photographs of the packaging; and
- Any relevant carrier information.
Depending on the circumstances, we may arrange a replacement, refund, return, or another appropriate remedy.
9. Lost or Delayed Shipments
If tracking indicates that a package is delayed or appears lost, contact us so we can review the available information.
Carrier investigations may take additional time.
We may request that the customer confirm the shipping address and review whether the package was left at a nearby location, reception area, mailbox area, or other designated delivery point.
10. Incorrect or Incomplete Address
If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or reshipment costs may apply where permitted by law.
If the carrier returns the package to us, we may contact the customer to determine whether the customer wants the order reshipped or handled under our Return and Refund Policy.
11. Unclaimed Packages
A package that is refused, abandoned, or left unclaimed may be treated as a return-to-sender shipment.
Any refund or reshipment will be evaluated under the applicable return policy and circumstances surrounding the shipment.
12. Shipping and Returns
Shipping arrangements for returned merchandise are governed by our Return and Refund Policy.
Ordinary change-of-mind returns may be subject to customer-paid return shipping.
When an item is defective, damaged, or incorrectly supplied, we will review the circumstances and determine the appropriate shipping remedy.
13. Free Shipping Limit
Free shipping applies to qualifying orders based on the merchandise subtotal before applicable taxes, unless the checkout page expressly states another calculation.
Orders below the $10.00 threshold are subject to the $5.99 shipping charge.
Promotional offers may contain different shipping terms when clearly disclosed.
14. Force Majeure
We are not responsible for delivery failures or delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, labor disruptions, governmental actions, infrastructure failures, carrier disruptions, or other extraordinary events.
We will make reasonable efforts to communicate material shipping problems when practicable.
15. Shipping Questions
For shipping assistance, contact:
C.F EAST COAST TRUCKING LLC
5325 GUILDCREST ST
LAKE WORTH, FL 33463
United States
Contact Person: NICOLE RAE CHAVEZ
Email: [email protected]
Website: https://www.corejewelsupply.site/