Refund policy
At Core Jewel Supply, operated by C.F EAST COAST TRUCKING LLC, we want every purchase to feel straightforward, dependable, and worthwhile. Whether you are refreshing a sofa with a protective cover, giving a room a new character with a rug, or bringing order to your home with a storage box, we understand that the product you receive should match the expectations created by your order.
This Return and Refund Policy explains when products purchased through https://www.corejewelsupply.site/ may be returned, how return requests are handled, and when refunds or replacements may be issued.
1. Return Period
We generally accept eligible returns requested within 30 calendar days after the date the customer receives the order.
To qualify for a standard return, the item should:
- Be unused or only reasonably inspected for fit, appearance, or condition;
- Be in substantially the same condition in which it was received;
- Include original packaging, labels, tags, accessories, and other components when reasonably available;
- Not show stains, excessive dirt, pet hair, smoke odor, washing, alteration, installation damage, or other signs of use inconsistent with inspection;
- Be accompanied by reasonable proof of purchase.
For products such as rugs, sofa covers, and storage boxes, customers should take particular care when inspecting the product before removing protective packaging or using it in the home.
2. Product-Specific Return Considerations
Sofa Covers
Sofa covers may be returned when they remain in resalable condition. Customers should confirm dimensions, configuration, and intended furniture compatibility before placing the product into regular use.
A sofa cover that has been washed, heavily stretched, stained, altered, cut, or otherwise materially used may not qualify for a standard change-of-mind return.
Rugs
Rugs should be inspected promptly after delivery. Customers should avoid placing a rug in an area where it may become stained, wet, damaged, or otherwise altered before deciding whether to keep it.
A rug that has been permanently installed, heavily soiled, damaged by furniture, exposed to chemicals, or otherwise used beyond reasonable inspection may be excluded from a standard return.
Storage Boxes
Storage boxes should be inspected for size, structure, color, and visible defects before being placed into regular household use. Products that have been assembled, modified, damaged, heavily used, or exposed to substances that affect resale condition may be ineligible for a standard return.
These product-specific requirements do not limit rights that cannot lawfully be waived.
3. Damaged, Defective, or Incorrect Items
If an item arrives:
- Damaged during transportation;
- Defective;
- Significantly different from the product ordered;
- Missing important components; or
- Incorrect in size, style, quantity, or other material respect,
please contact us as soon as reasonably possible at:
Please provide your order number, a description of the problem, and photographs or other information that reasonably demonstrates the issue.
We may offer, depending on the circumstances:
- A replacement;
- A replacement component;
- A return with a refund;
- A partial refund where appropriate; or
- Another reasonable resolution.
For shipping-related damage, customers should retain the original packaging whenever practical until the matter has been reviewed.
4. Change-of-Mind Returns
If you simply decide that a product is no longer suitable, you may request a return within the applicable return period, provided the merchandise satisfies the eligibility requirements described above.
Examples may include:
- The rug does not suit the intended room;
- The sofa cover is no longer wanted;
- The storage box is not needed;
- The customer selected the wrong size or configuration; or
- The customer changed their purchasing decision.
Approval of a change-of-mind return does not automatically mean that every return shipping expense will be paid by Core Jewel Supply.
5. Return Shipping
For ordinary preference-based returns, the customer may be responsible for return shipping unless we expressly state otherwise.
When an item is defective, damaged before delivery, or incorrectly supplied by us, we will evaluate the circumstances and, where appropriate, provide a reasonable return-shipping solution.
Customers should not send merchandise to the return address without first contacting us when advance authorization or instructions are reasonably necessary.
6. Refunds
Once an approved return is received and inspected, we will determine whether it satisfies the requirements of this Policy.
Approved refunds are generally issued to the original payment method.
The time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment processor, or other financial institution.
A refund may be reduced where legally permissible by:
- Non-refundable charges expressly disclosed before purchase;
- Customer-caused damage;
- Missing components or materially diminished condition; or
- Return shipping costs for an ordinary customer-preference return where those costs are the customer's responsibility.
We will not use this Policy to eliminate any refund, cancellation, warranty, or other consumer right that cannot lawfully be waived.
7. Florida Refund-Policy Compliance
Florida Statutes §501.142 addresses retail refund-policy disclosure and provides specific requirements for establishments that do not offer cash refunds, credit refunds, or exchanges. Florida law also recognizes that a merchant may maintain a refund policy that is more generous than the statutory minimum. Our published policy is intended to provide customers with clear advance notice of the conditions governing returns and refunds.
Nothing in this Policy is intended to waive or restrict rights available to a consumer under applicable Florida or federal law.
8. Exchanges
Where inventory permits, we may offer an exchange for an eligible item.
An exchange may be appropriate when a customer needs a different size, color, configuration, or comparable product.
If the replacement item has a different price, the applicable difference may need to be paid or refunded.
9. Order Cancellation
Customers should contact us promptly if they wish to cancel an order.
We will make reasonable efforts to cancel an order before it has entered fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure.
10. Non-Returnable Circumstances
A return may be declined when an item:
- Has been materially used;
- Has been washed or altered;
- Has been cut, modified, repaired, or customized;
- Is returned with substantial damage caused after delivery;
- Is materially contaminated or unsanitary;
- Is missing essential components;
- Cannot reasonably be resold because of customer-caused damage; or
- Is returned outside the applicable return period without a legally required basis for acceptance.
11. How to Request a Return
To begin a return, email:
Please include:
- Full name;
- Order number;
- Product name;
- Date received;
- Reason for the return;
- Photographs where relevant; and
- Any additional information requested by our customer service team.
We will review the request and provide return instructions when appropriate.
12. Contact
C.F EAST COAST TRUCKING LLC
5325 GUILDCREST ST
LAKE WORTH, FL 33463
United States
Contact Person: NICOLE RAE CHAVEZ
Email: [email protected]
Website: https://www.corejewelsupply.site/
13. Policy Changes
We may update this Return and Refund Policy when our business practices, products, payment systems, shipping arrangements, or applicable legal requirements change.
The version displayed on the website at the time of the relevant transaction will generally govern that transaction, subject to applicable law.